Contact
Contact Whittaker Packaging Solutions
To contact Whittaker Packaging Solutions, call, email, or send a message through the form on this page. We're happy to take a quick call about a machine, walk through a service issue or set up a phone consultation for a larger project.
We keep both phone and email open because different customers prefer different first contact. Whichever you use, we'll get back to you within 24-48 hours during business hours, especially in our key service hubs.
For a breakdown callout, mention "breakdown" in the subject line or on the phone so we can prioritise the response.
Next steps
What happens after you get in touch
A member of the WPS team reads your message, decides whether to reply by phone, email or site visit, and comes back to you. For machine enquiries, we ask qualifying questions on the first call: throughput, load profile, environment, current setup. For service and breakdown enquiries, we ask for machine make and model, the fault, and the site location.
The typical breakdown response is 24-48 hours during business hours, especially in our key service hubs. Phone consultations and quote requests usually come back the same or next business day.
Where the WPS team is based
The WPS office is in Queensland, with a Melbourne base supporting Victoria. Full service and maintenance coverage runs across South East Queensland, Toowoomba and the Darling Downs, and Victoria from the Melbourne base. Product supply, delivery and ad-hoc breakdown support extends into Northern NSW and Regional QLD on a scheduled or FIFO basis. North Queensland, Sydney and Perth enquiries are handled case by case on a fly-in fly-out basis where the job justifies it.
Get in touch
Send us a message
Send us a message through the form and the WPS team will come back to you within 24-48 hours during business hours, especially in our key service hubs. Prefer phone or email? Both are monitored and replied to.
Send us your details
Tell us about your application and we'll come back to you with a useful steer.
FAQs
Common questions
Phone is the quickest way to reach Whittaker Packaging Solutions during business hours. Email and the contact form are both monitored and replied to within 24-48 hours during business hours, especially in our key service hubs.