Service & maintenance
Pallet wrapper repair from Whittaker Packaging Solutions
When your pallet wrapper goes down, the queue at the dock builds in minutes. Whittaker Packaging Solutions provides pallet wrapper repair, service and breakdown support across our coverage area, and we service most quality competitor machines on top of our own range.
Get in touch
Book a repair or service
Tell us the make, model and what the machine is doing, and the WPS team will come back to you within 24-48 hours during business hours.
Send us your details
Tell us about your application and we'll come back to you with a useful steer.
You don't need to have bought your wrapper from WPS to get it repaired by WPS. We've worked on enough machines from enough brands to recognise most recurring faults on sight, and we hold common parts so we can usually finish the job in one visit.
The WPS team works on turntable wrappers, semi-automatic and fully automatic wrappers, rotary arm machines and mobile pallet wrappers. Wherever your machine sits, we can quote the repair.
Why WPS
Why book pallet wrapper repair through Whittaker Packaging Solutions
Three things separate a proper pallet wrapper repair from a band-aid:
The right diagnosis
Most wrapper faults trace back to a worn film carriage component, a sensor that's drifted out of calibration, or a control board issue. Quick fixes that don't address the root cause come back inside a fortnight.
Parts on hand
We carry parts for the machines we supply and for many common competitor models. Where a part needs to come in, we'll tell you up front whether it's a same-day, same-week or longer wait.
Practical post-repair advice
If your wrapper keeps breaking down because it's been undersized for years, we'll say so and walk through whether continued repair or replacement gives better long-term economics. No pressure, no upsell theatre.
We service most quality competitor machines and we're not shy about saying when a machine isn't worth saving.
What's involved in a pallet wrapper repair callout
A typical pallet wrapper repair visit covers:
Initial fault discussion by phone before dispatch, so we arrive with the likely parts
On-site diagnosis: film carriage, drive, sensors, control board, turntable bearings, ramp
Repair quote on the spot where the cause is clear, or a written quote where parts need ordering
Repair completed on site where parts and access permit
Post-repair test run with a wrapped pallet to confirm the fix
Operator walk-through of any settings changed or new fault indicators to watch for
Written report covering what was found, what was done, and what to watch for next
For machines under a WPS preventative maintenance agreement, the visit is logged against your service history so future calls have the context.
The common pallet wrapper faults we see
The repeat offenders across all brands:
Film carriage problems.
Worn pre-stretch rollers, drive belt slippage, brake adjustment drift. Symptoms: inconsistent film tension, film breakage, web walking off the rollers.
Sensor and photo eye faults.
Pallet height detection failing, no-pallet faults firing on real pallets, ramp safety sensors triggering false stops.
Control board and electrical faults.
Display blanking, intermittent stops, motor controller failures.
Mechanical wear.
Turntable bearings, ring drive on rotary arm units, ramp linkage wear on integrated scale models.
Operator-induced problems.
Wrong film loaded, wrong programme selected, settings adjusted away from the original setup. These are often the quickest fixes and a sign your operators need a refresher.
Coverage
Service coverage area
Whittaker Packaging Solutions provides full pallet wrapper repair and breakdown support across South East Queensland (Brisbane, Ipswich, Logan, Gold Coast, Sunshine Coast, Redlands), Toowoomba and the Darling Downs, and Melbourne and broader Victoria. For these areas, typical breakdown response is 24-48 hours during business hours, especially in our key service hubs.
Northern NSW and Regional Queensland: We supply and deliver pallet wrappers into Northern NSW (Tweed, Lismore, Coffs) and Regional Queensland (Roma, Bundaberg). Service and breakdown support in these areas runs through scheduled runs and ad-hoc visits where feasible, and we'll be straight about when we can get to you before you book.
North Queensland, Sydney, Perth: case-by-case fly-in arrangements only.
Book a breakdown callout
If your pallet wrapper is down right now, call the WPS team. We'll talk through the symptoms by phone, get an idea of what's wrong, and dispatch a technician with the right parts where possible. For preventative service rather than breakdown, use the enquiry form on this page. Same team, less time pressure.
FAQs
Common questions
Typical breakdown response is 24-48 hours during business hours, especially in our key service hubs. That's South East Queensland, Toowoomba and Melbourne. Outside those areas, the WPS team will give you a realistic timing window before you book the call.